SHIPMENT TERMS
We ship our products to almost every country worldwide.
When ordering from our website, you will be offered our delivery service options once you reach the ‘Delivery information’ section of the checkout process. We will use reasonable endeavours to ensure orders are sent to the delivery address that you have specified. BIKEMASTERSUK cannot be held responsible if that delivery address is incorrect or incomplete. Please make sure the shipping information is completed accurately and fully to prevent any delivery delays.
If an item is returned to us due to incorrect shipping information, we will notify you that your order has been returned to us. Please note that additional charges may be implemented to resend an order if the address is incorrect or incomplete and the order has been dispatched from our warehouse. If your order has been returned to us due to incorrect shipping information or refusal, you will be given a choice of a refund (excluding the original shipping fee) or for your order to be reshipped. Please note you will be liable for the subsequent delivery costs.
Provided it has been accepted by us, your order will be processed according to your preferred delivery method from those offered at checkout for your selected shipping destination. Please note that our dispatch and delivery partners operate only on working days, and Express orders received after any specified cut-off͛ times on our website will be processed on the next working day.
If the products you have ordered are out of stock, we will send you an email to inform you about your order. At this point, at our discretion, we may offer an alternative product or you may wish to cancel your order for a full refund.
Orders will only be dispatched once full payment for all products and delivery services has been received by BIKEMASTERSUK.
BIKEMASTERSUK will use all reasonable endeavours to ensure your items are delivered within the estimated delivery time, but BIKEMASTERSUK offers no guarantee regarding delivery times, and is not liable for any delay in delivery.
BIKEMASTERSUK shall remain liable for any damage to the product that occurs between the time that your order has been dispatched from our warehouse and the time at which we deliver your order to you. You must contact us immediately if there is any visible damage to your BIKEMASTERSUK’S product on arrival.
In the event that a product is subsequently imported into a country other than the country to which we delivered it, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all applicable import taxes and duties.
Please note that the estimated delivery time is not guaranteed. It does not take into account any possible delays caused by customs or any issue the courier may have with the parcel. Please contact us if you believe there is an issue with your order’s tracking and we will help to investigate wherever possible. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control. As such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as a rough estimate only.
If you have not received your order within 5 working days after the delivery aim stated in your dispatch confirmation email, please contact us and we will do our best to rectify the issue for you. We will use reasonable endeavours to answer your query within 72 hours, which will allow us time to investigate the matter further.
In the event of a replacement order being sent to you, all replacement item(s) will be sent to you using a tracked delivery service. BIKEMASTERSUK will not be responsible for any items or packages lost during transit or marked by the courier as delivered. For international shipments, we strongly advise you to choose Express Shipping if you are at all concerned about the quality of the service from the shipping destination’s local postal service.
DELIVERY OPTIONS
Worldwide
Shipping price from 15,90£ to 25,90£
CZ POST
- Priority: 1-2 weeks after dispatch
- Economy: 2-4 weeks after dispatch
USA
Shipping price from 25,90£ to 79,90£
UPS
- Priority: 2-5 days after dispatch
FEDEX
- Standard: 3-6 days after dispatch
Canada
- Shipping price from 29,90£ to 79,90£
UPS
- Priority: 3-5 days after dispatch
FEDEX
- Standard: 5-10 days after dispatch
United Kingdom
Shipping price from free to 20,90£
UPS
- Priority: 1-3 days after dispatch
FEDEX
- Standard: 4-5 days after dispatch
CZ POST
- Priority: 7-10 days after dispatch
- Economy: 10-14 days after dispatch
European union
Shipping price from free to 17,90£
UPS
- Express: 1-3 days after dispatch
GLS
- Euro parcel: 3-5 days after dispatch
- Priority: 2-5 days after dispatch
CZ POST
- Priority: 2-5 days after dispatch
- Economy: 5-10 days after dispatch