TERMS & CONDITIONS
BIKEMASTERSUK Ltd. (“BIKEMASTERSUK/we/us/our”) refers to the owner of the website, whose registered office is:
BIKEMASTERSUK Ltd, Unit 4 80 Station Road, Hampton Greater London, London, W122AX.
VAT Number: 297760056, Registered Number: 11422342, Registered in England.
Our Warranty does not cover any repair or replacement costs for any damage to your device as a result of the use of any BIKEMASTERSUK product.
These terms and conditions and any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to all orders submitted by you for our website. Please read the Terms carefully.
Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country (if any).
Please save or print a copy of these Terms and Conditions for future reference.
References to “We” in the following information refers to BIKEMASTERSUK as the context permits.
ACCEPTANCE OF ORDERS
When an order has been placed on our website, a confirmation email is sent from the email address firstname.lastname@example.org with the subject “Your order [Order Number] has been confirmed”.
This email contains the order number, details of the product(s) ordered, details of the delivery service chosen, the payment method and the billing and shipping address(es).
If you have not received this confirmation email within 24 hours of placing your order, please contact us and our Customer Experience team will be able to help. If any order details are incorrect, please contact us ASAP but be aware that it is usually not possible for us to change any details for an existing order.
Please note that this email is an acknowledgement that BIKEMASTERSUK has received your order and is not an acceptance of your order. Acceptance of your order and the formation of (a) a contract of sale for the Products between BIKEMASTERSUK and you and (b) a contract for delivery services between us and you, will only take place after the order has been submitted and payment has been received by BIKEMASTERSUK.
All prices of our delivery services on the Website are stated in GBP. Shipping terms are associated with your country and include any applicable VAT or sales tax payable. Delivery charges will be calculated during the checkout process.
If the price of our product or delivery services is incorrect on our website, at its discretion BIKEMASTERSUK will contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation.
We will not be obliged to supply products or delivery services to you at an incorrect price. We reserve the right to refuse to fill any orders placed based on information that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding, shipping, pricing, payment terms, or the returns policy.
We may change the prices of our products or delivery services listed on our website at any time without notice. At our discretion, BIKEMASTERSUK may offer a promotion to reduce or remove delivery charges. Without notice, this promotion may be revoked.
Any possible import taxes, duties and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs might be prior to buying.
Please note that multiple discount codes cannot be combined for a single purchase. To redeem a discount, simply enter the code in the relevant field at checkout. It will calculate the discount or promotion automatically. Please note that we cannot retrospectively apply discount codes to orders once placed.
The individual cost of the products ordered and delivery service chosen will be itemised in the email confirmation sent to you following an order being placed.
All available payment methods are shown at checkout.
Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
When paying via PayPal, your order will not ship until money is cleared under the account. For PayPal e-checks, it may take 5-7 working days for this to be processed.
Please note that BIKEMASTERSUK only accepts payment in GBP. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in the alternative currency of your card or account. The final price is calculated and charged by your card issuer or bank or payment method provider.
BIKEMASTERSUK will not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the Website. Please check with your card issuer or bank or payment method provider for more information on such charges.
You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct.
All credit/debit cardholders and any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery of your order. We are not obliged to inform you of the reason for the refusal for security reasons.
We are not responsible for any additional charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.
Once an order hits our systems, it can’t be edited. It’s also very rare that our warehouse can stop the shipping process once they have your details, but if you need us to cancel your order for any reason then please get in touch as soon as you can. We will try to prevent it from being shipped, but please be aware that this is not usually possible. If we do manage to stop your order being dispatched, you will be credited with a full refund within 72 hours.
This applies to the following circumstances: Changing the item; Delivery/billing address; Adding items to your order; Changing Shipping method.
If it is too late to cancel the order, you will need to contact us to follow our returns process.
QUALITY OF GOODS TERMS
The goal and established policy at BIKEMASTERSUK Ltd is to provide our customers with high quality products that meet and exceed all consumer requirements and expectations in their material quality, design, manufacture and delivery. We guarantee functionality, precision and high-quality products made in Germany. However, our products are not indestructible.
Except as expressly set forth by the warranties provided here, BIKEMASTERSUK Ltd makes no other express or implied warranties of any kind whatsoever with respect to the product in terms of particular purpose, design, merchantability, condition, quality, or performance of the product.
BIKEMASTERSUK will not be liable for any indirect, incidental or consequential losses arising from the use of BIKEMASTERSUK products. The entire liability of BIKEMASTERSUK Ltd and any of its suppliers shall be limited to the amount actually paid by you for the product.
If you receive damaged goods or an incorrect order, please contact us within 24 hours of receipt of goods. Our dedicated team will use reasonable endeavours to respond within 72 hours. In order to process a refund or replacement, we require a full description of the problem and photographic evidence.
In the event of receiving damaged goods, we may request that you return the item back to us for further investigation. The item(s) must be sufficiently packaged to avoid any possible further damage. Should we request you to return the item back to us, please email a photograph of the postage receipt to us. We recommend that you choose a mailing option with tracking for the return package. If the package does not reach us, we will not be able to issue any refund or exchange. We are not liable for lost or stolen packages during the return transit.
In the event of an incorrect order, please provide full details of the incorrect item and photographic evidence. If the claim is upheld, we will arrange for the correct order to be shipped. If you received a damaged or incorrect order, you will not be liable for the re-shipping costs. Please note that BIKEMASTERSUK cannot always guarantee a direct replacement, for example if the item is out-of-stock, however similar products or upgrades will be offered at BIKEMASTERSUK’ discretion.
We continually strive to improve, and we value our customers’ views to help us ensure our products and services are consistently exceeding expectations. When something goes wrong, we need you to tell us about it. We aim to handle complaints quickly, effectively and in a fair way. Complaints can be submitted by contacting our Customer Experience team. Please provide full details of the issue you have experienced. If your complaint is due to a product defect, please include relevant images and a full description.
We aim to respond to your complaint within 72 hours of receiving the email and your assigned team member will contact you to help resolve the issue. We aim to fully resolve any complaints within 5 working days with the best possible outcome. Once the complaint has been resolved we will close the email ‘ticket’, but if you feel it necessary to re-open it, simply respond to the same email thread and we will continue to provide necessary assistance.
We are always looking to enhance our service and products and welcome any suggestions that you may have to help us continually improve.
BIKEMASTERUK® is registered trademark of BIKEMASTERSUK Ltd., registered in the UK. All rights reserved. Made in Germany. Company No 11422342, Unit 4 80 Station Road, Hampton Greater London, London, W122AX.
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