We fundamentally believe you will be thrilled with the products you purchase from the BIKEMASTERSUK. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We emphasize functionality, precision and high-quality material. That’s why all of our products come with a serious 2 years warranty.

We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

This warranty applies to all products purchased directly from us (BIKEMASTERSUK Ltd.). If you purchased your product from one of our authorised retailers, please contact them directly for any warranty-related claims.

Please check the quality of the items when they arrive and contact us immediately if you have any concerns.

If you have a concern about your BIKEMASTERSUK purchase, please contact our Customer Experience Team. For any Warranty claims, you will need to include high-resolution photos clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item at no charge, with a new product of the same model and style.

Please note that you will need the original order number for any warranty claims so that we can process your request.

BIKEMASTERSUK Ltd. reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.

Promotional items (those sent to you for the purpose of carrying out reviews, videos, etc.) are not covered by this warranty.